Vantage

Observations from inside the work.

Ideas, perspectives, and field notes from transformation programmes, platforms, and operational environments.

Our View

Our View10 March 2026

The 5-Day Operational Friction Audit

The first step is not a large transformation programme. It is a focused, five-day audit that identifies where margin is leaking and where process and platform are misaligned.

Essays

Essays15 March 2026

Plugging the Inefficiency Gap

Most mid-sized organisations have scaled into misalignment. Somewhere between operations and technology, value leaks quietly out of the business.

Field Notes

Field Notes5 March 2026

When Workarounds Become Invisible

A short observation from inside a programme where the team had built an entire shadow process in spreadsheets — and nobody remembered why.